點按此處
CIO 觀點
Beyond the Status Quo
數位治理新革新，從 A 到 A+ 的進化之道
【Erwin Fei – 欣陸投控 資訊部副總】
JIRA 鐵粉 SINCE 2009
WHAT IS SYSTEM OF WORK
New realities shaping work
Generative AI
Distributed work
Tool & data proliferation
Security, compliance
Macro-economics
WHAT IS SYSTEM OF WORK
Top organizational challenges
What is System of Work
ATLASSIAN'S SYSTEM OF WORK
MARKETING
SALES
HR
LEGAL
IT
DEV
FINANCE
ALL TEAMS
Teamwork Foundations
Align work to goals
Plan and track work
Unleash knowledge
ATLASSIAN'S SYSTEM OF WORK
LEADERSHIP TEAMS
Executive Strategy & Planning
Set strategy
Manage portfolio
Optimize customer value
PRODUCT & DEVELOPMENT TEAMS
World-class Software Development
Discover ideas
Build software
Improve dev experience
IT OPS & SUPPORT TEAMS
High-velocity Service Management
Run services
Support employees
Support customers
ALL TEAMS
Teamwork Foundations
Align work to goals
Plan and track work
Unleash knowledge
ATLASSIAN'S SYSTEM OF WORK
LEADERSHIP TEAMS
Executive Strategy & Planning
Jira Align
PRODUCT & DEVELOPMENT TEAMS
World-class Software Development
Jira Product Discovery
Bitbucket Compass
IT OPS & SUPPORT TEAMS
High-velocity Service Management
Jira Service Management
ALL TEAMS
Teamwork Foundations Jira Confluence Loom Rovo
Atlassian System of Work
CHAPTER ONE
Driving alignment
DRIVING ALIGNMENT
ANNOUNCING
Goals
across Atlassian products
1
Goals
2
Goal
3
Goal
4
Task
5
Decision
6
Project
Step 1. Cascading Top-Down Goals
Step 2. Breakdown to Sub-goals
Step 3. Achieve Key Results by Projects
Step 3. Achieve Key Results by Projects
Step 4. Weekly Update Project Status
Step 5. Monthly Update Goal Status
Atlassian System of Work
CHAPTER TWO
Plan and track work
across teams
PLAN AND TRACK WORK
ANNOUNCING
Jira
Jira Software + Jira Work Management now a single solution
CHAPTER THREE
Unleashing knowledge
TEAMWORK GRAPH
Unleashing knowledge
Key takeaways
1
Open up your work-in-progress (WIP)
→ Transparency 透明度
2
Write a weekly status update
→ 避免冗長的 Project Review Meeting
3
Common vocabulary over common tooling
→ 相同的語言
4
Show what you are paying attention
→ 員工只會做老闆在意的事情
Key takeaways
Key takeaways
2023
  • 導入 Jira Service Management
  • 導入 Call Center 系統
  • IT 內部試行
  • 建立 Service Desk SOP
  • Customer Portal 第一階段上線 (Incident)
  • 整合 Azure AD for SSO
  • Customer Portal 第二階段上線 (Service Request)
  • 制定 SLA (958)
  • 建立 Dashboard
2024
  • 1st 滿意度調查
  • Service Desk 委外 + 電話秘書 (0800)
  • 制定 SLA (8512)
  • 新增 AD 帳號自動解鎖申請表單 (Automation)
  • 2nd 滿意度調查
  • 導入 Microsoft Bookings 預約機制
2025
  • Asset Management (CMDB)
  • Atlassian Intelligence
  • Rovo